Privacy Policy – Grainzi

Effective Date: 01-10-2025

Grainzi (“we,” “our,” or “us”) values your trust. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application (“App”) and related services to order and receive our freshly prepared dosa batter.

1. Information We Collect

• Personal Information: Name, phone number, email address, delivery address, and payment details (processed through secure payment gateways).
• Usage Data: Information about how you use our app, including device details, app version, and access times.
• Location Data: If you allow location access, we may use it to improve delivery accuracy.

2. How We Use Your Information

• Processing and delivering dosa batter orders.
• Communicating with you about your orders, offers, or service updates.
• Improving our services, user experience, and app functionality.
• Ensuring compliance with applicable laws and preventing fraudulent activity.

3. Data Sharing

We do not sell or trade your personal data. Your information may be shared only in the following cases:

• Service Providers: With trusted partners such as delivery agents or payment gateways.
• Legal Requirements: If required by law, regulation, or valid legal process.

4. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or storage system is 100% secure.

5. Cookies & Tracking

We may use cookies or similar technologies to enhance your app experience and analyze app usage. You can manage these through your device settings.

6. Your Rights

You may request to access, update, or delete your personal data by contacting us at Zizigroup2025@gmail.com. You can also withdraw location or notification permissions via your device settings.

7. Children’s Privacy

Our services are not directed at individuals under 13 years of age. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app with the updated “Effective Date.”

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Grainzi
Email: Zizigroup2025@gmail.com
Phone: +91-76685-57905